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Customer engagement in times of big data, social media and content marketing.

Ontbijtsession @MindMatters: Customer engagement in times of  big data, social media and content marketing. Click here for the full excerpt.

MindMatters at the KCC conference for government departments.

Click here for the presentation kcc-congres

Technology and customer service. Are you being served?

Klik hier voor de presentatie Whitepaper-klantcontactmanagement-en-servicegerichte-organisaties.pdf Nieuwe technologie heeft een grote impact op de communicatie van organisaties. Vernieuwingen in hardware (zoals smartphones, tablets) en software (zoals online toepassingen, apps) wijzigen de dialoog tussen organisaties en hun achterban. In een wereld waar de “buitenwacht” kritisch is en zich van publieke media bediend is de correcte afhandelingRead more

Benefactor relationships at high level.

Click here for the presentation donateursrelaties-op-hoog-niveau

NRC and MindMatters at the InCT conference.

Click here for the presentation nrc-media-op-inct-congres  

Alle publicaties

  • Customer engagement in times of big data, social media and content marketing.
  • NRC and MindMatters at the InCT conference.
  • Benefactor relationships at high level.
  • Technology and customer service. Are you being served?
  • MindMatters at the KCC conference for government departments.

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